Getting started with TheirCare

It’s hard for older people to adopt new technology. Computers are overwhelming, and phones often aren’t designed with older eyes or hands in mind. However, there’s one device that’s widely used and easily understood: the television set! On average, older people spend six hours a day watching TV, dwarfing the time spent with phones, tablets or computers.

TheirCare brings two-way communication—messages, photos, and video calls—to the TV, enabling family members and friends to reach their older loved ones using the technology that they’re most familiar with.

If you’re reading this, there’s a good chance that you’re a Primary Caregiver. The Primary Caregiver is the person primarily responsible for a Care Recipient, an aging family member, friend, patient, or other loved one. TheirCare also connects Support Partners: friends, family members, and caretakers that share a relationship with the Care Recipient.

To start using TheirCare, the Primary Caregiver signs up for an account, installs the TheirCare app on the Care Recipient’s smart TV or set-top box, and invites Support Partners to join. After that, the Primary Caregiver and Support Partners can send messages, photos, and videos using the TheirCare web app or standard text messaging. Messages are overlaid on whatever is being viewed, and the Care Recipient uses the arrow keys on the remote to open the message and respond. If that sounds like a lot, don’t worry! We’ve got all the information you need right here, and it only takes a few minutes.