Devices that support TheirCare

To use TheirCare, the Care Recipient must have a compatible smart TV, set-top box, or streaming device. Figuring out whether or not a device is compatible can be confusing, so we’ve laid out the most common brands and models here:

Amazon Fire TV

Amazon’s Fire TV and Fire TV Stick are popular devices that plug into an HDMI port on the TV and provide streaming video. Some new TVs ship with the Fire TV experience built in.

Android TV

If a TV or set-top box has the Google Play Store and the Google Assistant, it’s powered by Android TV. Android TV is most easily distinguished by the home screen, which contains a row of recommended content and several more rows of apps. Android TV devices include some Sony BRAVIA and Sharp Aquos TVs, the Xiaomi Mi Box, and newer set-top boxes.

Apple TV

Thanks to the consistent design and the Apple logo, Apple TVs are easy to identify. Unfortunately, Apple’s streaming players don’t support TheirCare.

Chromecast

Chromecast is only able to stream media with the help of other devices (like a phone or a laptop). Chromecast isn’t the same thing as Android TV, even though both are made by Google.

Roku

Roku is available on certain smart TVs as well as standalone streaming players. Roku devices do not support TheirCare.

Not sure?

As a rule of thumb, TheirCare works on any TV, set-top box, or streaming device that has the Amazon Appstore or the Google Play Store. We recommend searching for the

  • If the TV or set-top box doesn’t have an app store, TheirCare isn’t supported.

  • Try searching for TheirCare on the TV’s app store. If TheirCare doesn’t show up, it isn’t supported.

  • If you’re not sure whether the TV or set-top box has an app store, consult the user’s manual or the manufacturer (in the case of a TV) or the cable provider (in the case of a set-top box).