Connecting an Amazon Fire TV device to TheirCare

Before you begin, set up the Fire TV and connect it to your Wi-Fi network. If you need help, check out the Fire TV support website.

  1. On the Fire TV, navigate to the search pane (identified by a magnifying glass) and use the voice remote or the onscreen keyboard to search for TheirCare. Once you’ve located TheirCare, press Get to install the app.

  2. After the download has finished, open the TheirCare app. The app will show an 8-digit code. (You can close the app at any time if you’re unable to continue setup. You’ll receive a new code each time you open the app.)

  3. In the TheirCare web app, navigate to the Care Recipient’s devices page and click the new device button. Choose the Fire TV option, enter the 8-digit code, and click Activate.

  4. As soon as the device is set up, the code will disappear and the Fire TV will be ready to receive messages. Press Return to TV or the home button on the remote to exit the app.